Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). The page you're looking for may have been removed, been renamed or is temporarily unavailable. M50: This comes with an average upload speed of 54Mbps. 12 months left on the contract. It is worth a try. Tweet Virgin Media. Very slow upload speed. My post code is GU2 8JA. WiFi speed tests can be somewhat hit and miss as your device could be connecting on the 2. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) If you need help or have any other questions about your bills, you can call Virgin Media on 0345 454 1111 or use the live chat feature on their website. 0 Mbps upstairs. The upload speeds – the rate. Recieved an e mail on 04. This speed is ideal for households with Gamers. Main Menu; Go to virginmedia. Broadband has been working on this computer without problems for 6 months but went wrong yesterday: now have less than 1MB upload. Sign in . The download speeds available on Virgin Media are available to customers based on your speed package. ive got the hub in modem mode as i use google nest wifi for better wifi, although the tests ive. We would like to show you a description here but the site won’t allow us. An Open Letter to Virgin Complaints in QuickStart, set up and connections 21-02-2023 Failed Cable pull in QuickStart, set up and connections 11-01-2023 Persistent connection issues since September, as a customer of 30 years, your support is absolutely trash in Networking and WiFi 23-12-2022Before I re-enabled modem mode, I took some pictures of the stats on my laptop of realspeed to see what it reported while modem mode was disabled. Apologies for the issues that you have been having with your speeds. I have sent my contract pdf to Virgin 3 times by email and made 3 formal complaints and been ignored. Check your broadband speed. I got the full amount plus 2 x £50 goodwill payments. 1 Kudo. We have just moved to a new property and it had Virgin already installed (albeit a strange hooky cable hanging out of the wall). Internet speed test results can help you find and address potential. And unlike other providers, our broadband won’t slow down, depending on how far you live from the telephone exchange. 02. Third day of very slow internet speed speed and intermitted service I restarted my router 100 times, I called support, no - 4793982Check the up stream channels for noise degradation. 4 QAM256 3 4 16300. VM evidently hope that by making complaining as slow and unproductive. Your slow data speeds are typical in many areas on O2. We have the fastest widely available broadband in the UK (with blistering speeds of up to 100Mb in fact) and we've got packages to suit everyone. A long-running problem on Virgin Media ’s broadband ISP network in Long Ditton, a residential suburb in the Borough of Elmbridge (Surrey, UK), has resulted in such slow speeds that some customers have resorted to unusual fixes, such as parking on neighbours driveways to borrow WiFi or returning to the office instead of working from home. That monitors your connection for a period of 30 days, and if any issues are found, VM are obligated to assist. Here are some tips to improve your PS5 upload speed: Check your internet connection speed: Use a speed test website to check your internet connection speed. 11Mbps write, 0. 1. . Also are you connecting via 2. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Do you have an IT dept. on 16-05-2022 12:30. Thu Aug 12 08:13:39 2021: 6:To help speed up this process, please make sure you answer the Data Protection (DPA) questions accurately. 168. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who changed their broadband services, on or after February 28th 2019. Contact BT Live Chat. The move will affect BT, EE, Sky and TalkTalk, but not Virgin Media, which is exempt as it uses a cable-based system (HFC). 4 weeks ago. 13 July 2023 Virgin Media is being investigated by telecoms regulator Ofcom, after the watchdog received a worrying number of complaints from broadband, home phone and. Broadband, TV and phone deals. over 3. Check BT Broadband's service status. on 29-08-2021 20:58. Volt. Virgin Media O2 has apologised after thousands in the UK reported they were unable to access the internet for the second time in one day. 87% of all complaints have highlighted problems with the company's E-mail service. Reliability. Now after connecting the UDM router, speedtests (over ethernet) give 75Mbps down, 7Mbps up. £29. 7 Mbps (mean 119. In order to register your total loss of service, you need to contact the faults team on 0345 454 1111 option 1, 2 then 1 or you can chat with us here on the Community Forums. . 0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 25 331000000 0. 27-04-2023 20:00 - edited 27-04-2023 20:47. Then comes the age old issue with Virgin Media, because the customer service is so bad and the staff so poorly trained, trying to get acknowledgement of a problem was impossible. If you feel that your downloads and your videos have been extremely slow, you might want to pay. He tested the. Solved: Hi Everyone. Restart your equipment. I’m having trouble connecting my devices to WiFi. Home Phone. The best times to game online or make big downloads, for example, would be when connection is fastest. How to make a complaint via phone. Phone. I'm having issues with my broadband, where sometimes the connection is perfectly fine and getting the advertised download speeds, but then at other times I have very slow wifi or no WiFi connection at all in certain areas of the house. Find out about Intelligent WiFi Pods. Use the test below to see if the issue is at the Hub or device. There are 3 of us in our house one plays Genshen and we have a Roku - Amazon is particulary bad it dropped out about 3 times last night and only that and one tablet were in use. It looks like an LLD service with a tiny buffer and, hence, wait time. Updated on 13 July 2023. 3 stars. The speed at 10Mb/s is curious, when the devices are connected login to the VM Hub and see if it is connected at 100Mb/s or 10Mb/s. To get that with its guaranteed fix times you need to be on a Business - 5185177Hi, I’m getting no where with customer services via a lot of phones, factory resetting the route, and even after an engineers visit I’m still experiencing problems with my upload speeds being under 1mbps, As someone who works from home it’s starting to get very frustrating and highly annoying, espe. Last year, Virgin Media gave millions of customers on its M100 and M200 tiers a free speed boost. . V6. Missed appointments. Tried this but the instructions did not apply to my old superhub 2. However, despite these high numbers, we seem to be having constant issues. I have a 200Mbps contract, currently my speed both upload and download is under 10. That monitors your connection for a period of 30 days, and if any issues are found, VM are obligated to assist. 100. 8/9. 7 tips to tackle internet speed issues. To get a full 1Gb, plug a laptop into the Hub4 via ethernet. 4Mbps),. Please feel free to add other people to the group who. on 10-12-2021 13:39. There is nothing on my account: I have raised my issue (prior to raising the complaint) 3 times (within last 3 months only) and probably +10 times for the duration I have been a customer (~5 years). I also have a new high-speed ethernet cable between both routers. Hub 5 Ethernet slower than wifi. Virgin Medium customers Call use on 150 from your Virgin Storage landline or Virgin Mobile. although any outcome will be slow and bureaucratic, and will be. 4 hours placed in modern mode and an Asus RTAX86u router. Facebook: BT. TalkTalk and Sky achieved scores of 54 per. However whenever I reset the router then the slow. I recently upgraded from M350 to M500 package. The best way to contact Virgin Media to cancel is over the phone. Download speed is fine but I'm barely getting 1Mbs upload with is making it frustrating to browse and watch streaming etc. i think virgin is slow at there work and when you want somthink done you have to wait two weeks to get your pc problem sorted. If your computer struggles with even simple operations, get some security software (like our free Virgin Media Security) and scan your computer. I recently upgraded from M350 to M500 package. The claim First call 0800 561 0061 - use the automated service to see if there is a local service issue. The previous broadband from Virgin media. To exceed 500Mb/s on a speed test it is up to the computer to consume data at a higher rate over a network cable. StarrTerry. Customers of TV and broadband ISP Virgin Media UK have this evening been affected by a seemingly intermittent problem with their national internet connectivity, which the operator initially claimed to have resolved only for the issue to return again and again. The only one who is even offering speeds faster than 100mbps in my area was Virgin and my friend recommends they are good so I have arranged to have someone come out to install it for me. For more information, check out our Virgin. Missed appointments. Virgin Media has a rating of 1. As in the picture below, you can observe the download speed test, upload speed test, ping, and Jitter parameters. 1. My Virgin Media makes managing your account easier with all your information in one place. 5Mbps and 10Mbps Download in speed tests, with occasional peaks around 50Mbps. Think I'm going to be stuck on low download speeds using vpn with virgin. Hi, As the title suggests, broadband has slowed down (both WiFi and Ethernet) today down to 3Mb download, 0. The very tiny queue the data is being held in looks like a symptom of either misconfiguration or a software defect. I should be getting 100mbps minimum and I'm barely hitting 20. M200: This comes with an average upload speed of 213Mbps. Black Friday has landed and with it, an unmissable offer. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. Joining in. The PC being tested is wired with Cat6 directly into the router. 2) For the broadband while I appreciate fast speeds I am constantly having to re-set the hub to get an internet connection, having both wired and wireless connections. Open a web browser and go to 192. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. uk comes. With my phone standing next to the hub I'm getting 900mbps on wifi. Even to the extent that I couldn't be bothered to chase them for my often promised compensation for the diabolical previous 4 months. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). V6. BT Broadband contact details. Advertised Speed: 5 Mbps Expected Speed Range: 5 Mbps. Leave it off for about 10 seconds. We would like to show you a description here but the site won’t allow us. 2022. Download speed is 540Mbps + ! (great) Upload speed when I first signed up was about 36Mbps. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. If you are, your broadband provider may be in breach of contract. Stream from Virgin Media. 33 Comments. Raised a complaint on 03. You only need to go into modem mode for a few minutes while you run the tests. We've just moved back in our parents property and our internet (250MB download / 20MB upload) has been terrible leading to significant slowdown and a drop out at least once a day (monday to friday). The above is a screen shot from a random persons Broadband Quality Monitor (BQM) covering 11th April 2022 who is using a Virgin Media DOCSIS connection and the higher than usual latency and packet loss at peak times (5:30pm to 11pm in the example) has been repeated on the 10th, 9th and 8th April. mockridge@virginmedia. Simply test your broadband service, and if we find an issue we can help with a fix online. One of the most common complaints among Virgin Media users is slow internet speed. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. I have a JVC Fire TV in the bedroom with a wired connection through the ring mains. Use a broadband speed checking service to see whether you are getting a significantly slower service than you should be. John-----I do not work for VM. The virgin service-status page reliably shows "there are no faults in the area",. We're here to help get to the bottom of any broadband issues, and get your connection fixed and working as it should. Call BT customer service: 0800 800 150. Sign in . To help speed up this process, please make sure you answer the Data Protection (DPA) questions accurately. There’s a network fault in your area. Virgin Media operates with the "OFCOM Voluntary Code of Practice on Broadband Speeds" and as a result, you can raise an OFCOM/Virgin Media Speed Complaint by calling up the Customer Care team. on 26-11-2022 19:54. Check your broadband contract 3. How to make one complaint via phone. Tuesday, February 2, 2021 1:39 PM18 commentsVirgin Media threw alerts in our speed test system back on 19th January and got very close on the 26th January and today we see another low point. I can upload the network levels and hopefully someone can help understand what exactly the problem is. By Tim Smith | Monday, June 12th 2023. 5-1 mbps every day after 1pm for the last 2 weeks. Home Phone. Common complaints. I do not work for VM. This can see latency times become very slow (double or more vs the usual baseline). Since then, a number of customers on the provider’s Virgin Media Business packages have this week informed ISPreview that they too have had an additional DOCSIS 3. Virgin media mobile internet slow Slow internet compensation . , and Saturday and Sunday, 8. Check out the do's and don'ts, in our Community FAQs. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. I have had slow speed for 2 weeks. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Problems with Virgin. I have also been having intermittent speed issues where my speed will drop below 400Mbps I have Gig1 I usually get 940Mbps down and 104Mbps up. The issue seems to be an SNR fault and I've had the estimated fix date pushed back 8 times with the next being 22/3/23. So clearly, the Virgin Media Stream box can do a lot – but it’s not perfect on any front. The issue seems to be an SNR fault and I've had the estimated fix date pushed back 8 times with the next being 22/3/23. Mobile customers. Etc. comments sorted by Best Top New Controversial Q&A Add a Comment Contact your provider. If it was London then we could have justified slow speed in the evening. There are so many wifi specs. 4 40. This may not be the closest location to where you live. Ombudsman Services. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. Also when I a. uk I can’t. 2. 01 EDT. Very Slow Network speed. Leave it off for about 10 seconds. check your power levels to make sure they are "in band" -. Those rules also require that companies are members of an approved. Check your internet speed with our free broadband speed test. WiFi speed is only as good as the worst connection on each side. You can use the Connect. Virign doubled the charge per month. If it is the same as the 2820 then the 2820 isn't your limiting factor (at least up to ~50Mbps) 2. Yet online, the company is absolutely blasted for poor customer service, slow speeds. . When I managed to get a connection using Samknows, my upload speed to the router was 0. Select Modem Mode on the left hand side of the screen. However, I have a hub 3 in modem mode, and I can't get wired speeds above 180-190Mbps. For the last week I've had consistent packet loss ~10%, as well as reduced upload speeds and problems maintaining a connection. Virgin Media has announced its UK fibre-optic broadband subscribers are to receive a free increase in upload speeds -- taking its top-end 50Mbps package's upload speed from 1. Customer complaints-23%: Trustscore: 4. Now speed has dropped from 1GB to 200Mb. |. Posted in Speed. Upgrades & products. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. Good evening everyone,so I have had an email from virgin media inviting me for a upgrade on the new hub 5. As you have found, complaints are commonly closed with a 'resolution' which has little or any bearing. However, after I cancelled, I was still receiving emails from Virgin as if I hadn't cancelled. Solutions tried: re-starting router; re-starting computer; updating drivers. I've did a speed test on my phone, laptop and an iPad and they all give around 200mbps download and 11mbps upload on WiFi. However when i connect the ethernet cable from the back of the router that goes to the pc into a usb to ethernet adapter into a usb port on the pc it comes up as ethernet 2 adapter in network settings on the pc and when i do a speed test it comes up with a speed on speedtest. Connects directly to the hub the same. Here you’ll find all the help you need for Virgin Media related problems and issues. Other computers in the office are working OK. We advise using their services securely and reviewing complaints beforehand. . Up to 3 WiFi Pods if needed. I have raised this twice. 404 - Page not found. . The packet loss is potentially due to increased load alongside noise. Solution. My latency is 11ms and packet loss is 0. Boot PC in safe mode with networking and do a speed test by wire - 5140788 The above sounds about right as you've raised a speed complaint with us. 1. For example when I try to do online shopping when I go to payments - the internet disconnects and I am unable to complete the transaction. Description: You might find that your Virgin Fibre, Virgin TV or TiVo® services are intermittent, with the picture freezing or disappearing now and then. While it seems the main problem is the Virgin Media email service, making up 78% of reported issues on. Wed 23 Aug 2023 19. 1 channel enabled for upstream. Any higher than 100ms will cause significant lag and make online games difficult to play. Now my upload speed has gone DOWN to 13Mbps. D01 C9W8on 13-01-2023 12:13. Phone: 0330 440 1614. Hi, I am getting slow speeds, below are my logs, are these not normal readings? 3. Occasionally I'll get 20 Mbps. How to make a complaint via phone. This is then disrupted to the connected devices, so unless. WiFi internet at 15 - 40 Mb/s is suggests a device that has connected on the 2. New confirmed good cables are the same. I have been having the same problem's over the last few day's to a week, after work's had been completed on my street everything seemed fine, then all of a sudden my speed dropped dramatically from what is was, I was regularly getting around 850-900+Mbps on my 1 Gig Fibre Broadband package, since the work's have finished my. Speed. Reviewers complaining about Virgin Media most frequently mention customer service problems. Gaming Support. Additionally, 535 homes have access to speedy full-fibre symmetric broadband from. Update 4:55pm The original article was drafted at midday and shared with Virgin Media to give them some time to respond prior to publication which they have done. 5 and 15 Mbps although I have had a reading of 157Mbps which suggests it is not a hardware or wired connection issue. It's a WiFi connection utilising a Linksys AE3000 device; never had an issue getting it to almost 500Mbps with other suppliers. Over the past couple of weeks the achievable speed seem to have dropped on my broadband. (edited) xPabloz. I've done all the testing,. I have had slow speed for 2 weeks. The majority of complaints made by Virgin Media customers have been E-mail related, according to DownDetector. Other ISPs, Virgin Mobile and Ethernet services have also been impacted. Select your Virgin Media WiFi network name from the list; Enter your WiFi password and select Join; Your device should now be connected to Virgin Media broadband. Read 1 more review about Virgin Media Ireland. Will be either something PC specific or bad cabling, bad network point or settings on the machine itself. 1. 02. Our contract says we are guaranteed 107mbs but on a speed test we are lucky to be getting 9mbs which is no better than the non fibre broadband that we had previous. S. The Virgin Media team is available Monday through Friday, 8 a. 4GHz network which does have slower speed. We are moving to Plusnet where we get 500mb for £35 per month. on 09-01-2023 06:19. I was due 103 days of compensation for non install of services and 2 x engineer late cancellations = £676. Thursday, July 13, 2023 12:47 PM. @tasmintaylor_dj @virginmedia YES Network randomly dropping, I pay for 200Mb/s and speed tests return like 5Mb/s. 2022 telling me to alter my router settings. Intermittent connection. Slow uploads and downloads were also a problem, affecting 15% of customers overall. Here's what I've done to get 'acceptable' speeds. The average upload speed on Virgin Media’s M125 (with an average download speed of 132Mbps) is just 20Mbps, and 25Mbps on the M250 package. This seems to have changed in the last 4 weeks. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. Hi I have a problem with the download speed from my server FTP im connecting ethernet Hub4 1 Gig I did a modem reset, nothing helps What is - 4993371Hola! I have been using Virgin for serveral years, I have always had great service. Package. Boot the PC into Safe Mode + Networking and re-try the speed tests. on 18-03-2023 09:48. @SGvmedia What is the point of a complaints system if no one actually reads and responds to your questions/issues. Virgin Mobile. . karlhiggi. Virgin Media Gig1 Fibre Broadband (avg upload speed 52Mbps) vs UK 24-hour average upload speed (9. Virgin Media offer a gigabit-capable broadband package that delivers average download speeds of 1130Mb per second at peak times. limits around 19-50mbps on m350. If your problem isn't getting a response, make yourself heard in public. Post reboot tested at 4. net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. The percentage of very slow Virgin Media speed tests, with speeds under 10 Mbps, has risen compared to the same month last year, increasing from 6. The aforementioned service activation delays were one of the primary reasons why FibreNest was established in 2018, since new homeowners would often blame Persimmon for the slow broadband installations of. £8p/m extra or included with Gig1 or Volt. Overall, Virgin received an overall customer score of 53 per cent, leaving it second from bottom in the ranking. 3rd image is through VPN but using TCP protocol, not the. My Account; My Bills; My Apps; Upgrades; Service Status; Virgin TV Anywhere; Mobile Your Account. 65. Ask for FREE. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. My download speed is always around 250mbps which is perfect, but my upload speed, which is supposedly meant to run at an average of 25mbps drops to 2mbps or there abouts. VM Team are most likely going to request that you RESET the Hub 3. This lasted until July. You can dial 150 on a Virgin Media telephone or call 0345 454 1111 from your mobile. Author. My Virgin "Superfast" Broadband is currently so slow that I can't even run an internet speed test edit: 2 months til an apparent fix but a 40% discount in the meantime, swings and roundabouts. 22-04-2023 10:19 - edited 22-04-2023 10:20. The details of that are here: Fault reference number: M04992688. 7 mbps. My mobile network is way faster than my broadband. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. 8Mbps read. In the last week there has been a series of events that demonstrated an extreme lack of competence, training and empathy whilst also highlighting significant failures within the internal operations of Virgin Media. TV. The above is a screen shot from a random persons Broadband Quality Monitor (BQM) covering 11th April 2022 who is using a Virgin Media DOCSIS connection and the higher than usual latency and packet loss at peak times (5:30pm to 11pm in the example) has been repeated on the 10th, 9th and 8th April. Customers of UK ISP Virgin Media’s (VMO2) internet service, specifically those that still use their email platform, appear to be experiencing an outage that seems to have started late on Sunday evening. My Virgin Media App is the easiest way to manage your Virgin Media account on the go. My broadband has been awful for several weeks now- usually between 0. Boot the computer in Safe Mode + Networking, if the speed test posts a much faster result software bloat is the issue. Having issues with broadband speed . If the speed is 10 check the cables are ok. Hi all, I have been getting terrible speed on my M50 connection since 12th September. Ofcom is worried about the number of complaints it has received from. T3 Timeouts. About our broadband help and support page. I have Virgin Business with 500MB download and 50MB upload. 4. 5 40. If you have a complaint, please get in touch via the form alongside 2. Slow upload speeds: TV service is limited: Customer service issues: Best deals. Options. Gaming Support. Make a broadband speed complaint. Slow Download Speed: VM SuperHub 4 on Gig1. Having worked in IT and call centres. TV;. net app from the app store for your mobile device. The “citywide” rollout, which. Wifi speed depends on so many things. Nick Ansell/PA Wire. Reviewers complaining about Virgin Media most frequently mention customer service problems. Once the test begins click on: Run full test to see all the stats. - 4752246 - 7I have been trying for some time to follow Virgin Media's own complaints procedure but Virgin Media will not do so. Even on a gigabit connection – or 1,000Mbits/sec – the upload is capped. 0. Contact your provider 4. Internet speed test results can help you find and address potential. This has only happened recently though. ^Martin. 4 QAM256 1 2 147000000 7. Check your broadband speed 2. 5-1 mbps every day after 1pm for the last 2 weeks. Virgin TV 360. stevenjbarrett75@yahoo. getting 1128 mbps to the hub4 however only getting consistent 150 mbps through any Ethernet ports. 168. I've called VM a few times and followed the full reset on router proce. on 06-03-2023 17:44. 4 hours placed in modern mode and an Asus RTAX86u router. Try dispute resolution. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. The SanKnows RealSpeed test indicates (as usual) that I have 1 Gig to the router, but after the router, the download speed to. Over the last couple of weeks KitGuru have been receiving emails from readers complaining about the current state of UK broadband services. Tuning in. UPDATE 8:25am. Multiple broadband speed tests over time can show if and when speed fluctuates. Please, ensure you follow the instructions so we maintain communication between your hub and service and our systems while this investigation is on. I also have a new high-speed ethernet cable between both routers. The internet was still slow but because it joined eventually the customer service assistant insisted it was so. Even if the complaint update did work it probably won't help you much - VM deal with complaints to a standard that beggars belief in this day and age, and that's because the company still thinks and acts as though it has a monopoly of high speeds. Last night lost internet in CR2 area and so rebooted hub 5. How to fix Virgin Media slow internet speeds.